Scheduling Classes
Scheduling Online:
Classes must be scheduled online and in advance through the Mindbody online scheduler. You are responsible for your own schedule and cancellations. Our classes fill up quickly, so please only schedule yourself for classes that you plan to attend.
Early Cancel:
We adhere to a strict 12-hour cancellation policy. Cancellations MUST occur at least 12 hours prior to class in order to be considered on time. Classes must be cancelled online.
Late Cancel + No-Show Policy:
We ask that you are courteous to your Studio Be community by making cancellations early and avoiding no-shows, especially for classes that are full or waitlisted. You must cancel a class at least 12 hours prior to the scheduled start-time. If you cancel within the 12-hour window, or no-show, it will result in loss of the class.
For unlimited members, canceling a class that is full or waitlisted within 12 hours of the class start-time, or not showing up, will result in a $20 fee.
We offer one exception for emergencies.
Waitlist Policy:
You are responsible for taking yourself off a class waitlist if you know you aren’t going to make it. If you are added to a class from the waitlist and don’t show up, you will lose the class.
Additionally, our waitlist communication depends on you being opted-in to our email or text marketing communication through Mindbody (we suggest opting into both email and text for the fastest and most reliable communication). If you are not opted-in, you may not receive a message about whether you make it into a class.
Learn how to change your opt-in settings here.
Attire
Pilates Grip Socks:
Pilates grip socks are required in the studio for a couple reasons:
1. They’re safe: The grippy bottoms give extra stability as you practice Pilates on different surfaces. Once you try the Reformer with grip socks, you won’t want to go back.
2. They’re hygienic: Socks create an extra barrier between your feet and the equipment. Enough said.
We have Pilates grip socks available for purchase in the studio. There are many styles, colors and sizes to choose from.
What (Not) To Wear:
Please avoid wearing clothing with zippers and remove any sharp jewelry that could scratch or tear equipment.
Housekeeping
Equipment:
We can’t stress enough the importance of cleaning and putting away all the equipment at the end of class—for reasons like safety, hygiene and respect. Please wipe down any equipment you have touched thoroughly with the spray bottles and grey towels provided.
Please spray the towel directly, not the equipment. Too much solution directly on the equipment can cause damage.
During the cleaning process, please put the Reformer back with everything exactly how you found it (or better) so it’s ready for the next class. This includes returning balls to the basket and leaving the correct number of springs attached. Please ask your instructor for assistance if you aren’t sure where to place things.
Water Bottles & Towels:
Please keep water bottles off the workout floor in the Reformer and Tower rooms. Instead, leave them in the waiting area or leave them in the car and opt to use the provided filtered water station instead.
Water bottles are, however, allowed and necessary for Barre class in the Ocean room.
We provide workout towels for your convenience, but please feel free to bring your own if preferred.
Scheduling Online:
Classes must be scheduled online and in advance through the Mindbody online scheduler. You are responsible for your own schedule and cancellations. Our classes fill up quickly, so please only schedule yourself for classes that you plan to attend.
Early Cancel:
We adhere to a strict 12-hour cancellation policy. Cancellations MUST occur at least 12 hours prior to class in order to be considered on time. Classes must be cancelled online.
Late Cancel + No-Show Policy:
We ask that you are courteous to your Studio Be community by making cancellations early and avoiding no-shows, especially for classes that are full or waitlisted. You must cancel a class at least 12 hours prior to the scheduled start-time. If you cancel within the 12-hour window, or no-show, it will result in loss of the class.
For unlimited members, canceling a class that is full or waitlisted within 12 hours of the class start-time, or not showing up, will result in a $20 fee.
We offer one exception for emergencies.
Waitlist Policy:
You are responsible for taking yourself off a class waitlist if you know you aren’t going to make it. If you are added to a class from the waitlist and don’t show up, you will lose the class.
Additionally, our waitlist communication depends on you being opted-in to our email or text marketing communication through Mindbody (we suggest opting into both email and text for the fastest and most reliable communication). If you are not opted-in, you may not receive a message about whether you make it into a class.
Learn how to change your opt-in settings here.
Attire
Pilates Grip Socks:
Pilates grip socks are required in the studio for a couple reasons:
1. They’re safe: The grippy bottoms give extra stability as you practice Pilates on different surfaces. Once you try the Reformer with grip socks, you won’t want to go back.
2. They’re hygienic: Socks create an extra barrier between your feet and the equipment. Enough said.
We have Pilates grip socks available for purchase in the studio. There are many styles, colors and sizes to choose from.
What (Not) To Wear:
Please avoid wearing clothing with zippers and remove any sharp jewelry that could scratch or tear equipment.
Housekeeping
Equipment:
We can’t stress enough the importance of cleaning and putting away all the equipment at the end of class—for reasons like safety, hygiene and respect. Please wipe down any equipment you have touched thoroughly with the spray bottles and grey towels provided.
Please spray the towel directly, not the equipment. Too much solution directly on the equipment can cause damage.
During the cleaning process, please put the Reformer back with everything exactly how you found it (or better) so it’s ready for the next class. This includes returning balls to the basket and leaving the correct number of springs attached. Please ask your instructor for assistance if you aren’t sure where to place things.
Water Bottles & Towels:
Please keep water bottles off the workout floor in the Reformer and Tower rooms. Instead, leave them in the waiting area or leave them in the car and opt to use the provided filtered water station instead.
Water bottles are, however, allowed and necessary for Barre class in the Ocean room.
We provide workout towels for your convenience, but please feel free to bring your own if preferred.
